Shipping & Returns

Shipping Info

* We are committed to providing complete satisfaction to you. Delivery is 100% guaranteed! All the shoes offered here are all 100% authentic quality and payment guaranteed.
* All international shipments are shipped via EMS express mainly in retailing, while for wholesaling. That is why you can enjoy free shipping and great discount offering here off retailing. Save more money now enjoying real brand new quality.
* We are a professional online dealer and cooperate with EMS expressing long-term, shipping order and delivering right to your door.
* All orders will be insured for the full purchase amount.
* All the packages will be mailed inside another box!
* After placing orders, please check your email to get order confirmation, and you also can track your order Number at the EMS website:
* International shipping is handled by Air INTERNATIONAL EMS Express Company. The orders will be shipped out in 24 hours after receiving the order. Within 1 week time delivery usually.

Our returns policy

You can request a free return for goods you have purchased on up to 28 days after receiving your order for all full priced goods, or 14 days for sale items.
Once your return request has been confirmed you can send your items back to us using our free Collection service.
Return collections must be arranged within 14 days of requesting a return. All returns must be in perfect condition, and come with their original packaging. We are unable to accept returns on items that are scratched, damaged (which includes the soles of shoes), or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you, and at your own cost.


When we receive and accept your return we will refund the credit card that was used for payment on your original order.
Refunds will normally show on your records within 72 hours of being processed however, the speed of this processing is beyond Mulberry's control and unfortunately some card issuers may take up to 10 days to reallocate your funds.
Once your return has been accepted you will receive a return confirmation email, and you will also be able to download a credit note from your account.
If your order was delivered to a country within the EU then you will be refunded all sales taxes that were included in your outbound order. If your order was delivered to a country outside of the EU and you incurred local customs duties you will need to contact your local customs authority directly to claim these duty charges back.


If you wish to exchange an item, you will need to return the item you no longer wish to keep and place a new order. Our dispatch teams do their best to make sure that goods are packed and dispatched as soon as an order is placed so there’s no delay in orders arriving at their destination. Because of this we are unable to make any changes to an order once it has been placed. If you do wish to make a modification to an order you will need to follow our returns process.

Canceling an order

To cancel the order must be requested before the order has been shipped. Since we deal with as quickly as possible within 6-8 hours after the order of all orders placed, so we are not always able to cancel an order after it is placed. I hope you can understand this key point. After the order has been dispatched will be treated as a cancellation request, in accordance with the return policy. If you want to cancel the order before ship we will receive a commission pay 8% amount.Hope you can understand in this key point.

Friendly notice:

We do not include shipping returned, return postage and handling shipping and transportation costs exchanged items back to you, you will be responsible. We recommend that you send the item when you add, the protection of our own, we can not be responsible for lost shipments tracking and insurance. Delivery and payment management (15% of the amount) are not refundable.
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